Information and Policies

ABOUT OUR SERVICE; We are a a mobile birthday party and event company specializing in Tea Parties, Themed Children parties and other inspired parties for adults and children. All in the comfort of your own home or location of choice.  If you’re not in the Charlottesville/Albemarle area and wish to have the Pixie Perfect Party experience try our Parties 2 Go. All the magic our our parties delivered to your doorstep.

HOW TO BOOK A PARTY: Complete order form.  A sample invoice and contract will be sent to you with 48 hours. Return by mail with your deposit.
Pixie Perfect Creation
C/O Mary Bias
1006 Reservoir Rd
Charlottesville VA 22903

DEPOSIT/FINAL PAYMENT: A deposit of $100 is required to reserve a party. A deposit of $50 is required to reserve a face painter. If we are unable to confirm your date, the deposit will be returned to you. Date and time is not guaranteed until deposit is received. Once confirmed cancellation penalties will go into effect. Final payment is due upon completion of party.

LATE FEES: A $35 returned check fee will be apply to all checks returned due to NSF. An interest charge of $15 pr week will be charged for every week a final payment is past due.

PAYMENTS: Make check payable to: Pixie Perfect Creations.
Mailing Address: 1006 Reservoir Rd, Charlottesville VA 22903
Right now we only accept cash or checks.

WHAT AREA DO YOU SERVICE: We service the Albemarle area. There is no mileage charge for parties within a 15 mile radius of The City of Charlottesville VA. Destinations over 15 miles will be charged a $.55 per additional mile roundtrip.

BOOKING NOTICE & PARTY SCHEDULE: We recommend booking at least 3 weeks or more in advance. Parties can be booked 7 days a week.

CANCELLATION POLICY: Cancellations up to 14 days prior will be refunded minus a $100 cancellation fee parties. Minus a $25 cancellation fee for face painting. Cancellations less than 14 days prior, the deposit is non refundable. However, we will be more than happy to reschedule your party.

RAINY DAY POLICY: If your party is schedules to be hosted outdoors. Please make alternate arrangements indoors in the event of rain. Our normal cancellation policy applies for cancellations due to weather.

WHAT AGE GROUP IS APPROPRIATE: Most children ages 3 to 10 enjoy Pixie Perfect Parties. Depending on the age group you are interested in reserving a party for, modifications can be made to make the party right for you. Please contact us for more details.

DOES THE PARENT/GUARDIAN HAVE TO STAY AT THE PARTY LOCATION: Yes, it is mandatory that at least one parent/guardian stay at the party location for the duration of the party. This includes set-up and clean-up time.

ARE CAMERAS / VIDEO RECORDERS ALLOWED: Yes, we would love for you to save this magical moment in your child's life. We kindly request that we are given enough space without distraction, so that we may provide the best possible service to you and your guest.

WHAT SHOULD THE CHILDREN WEAR: Costumes can be worn over children's normal clothes. It is recommended, but not required that children wear clothes that they can get messy.

SPECIAL DIET RESTRICTIONS: If your child or a guest has special dietary restrictions please advise us at time of head count. We will do our best to accommodate. For children with extreme allergies it is recommend that the parent/guardian provide an alternate substitute for their child. We are not liable for allergic reactions to food, clothing or other times provided.

WHAT IF THE GUEST ARE LATE: Due to the nature of our parties it is important for guest to arrive on time. We will try our best to accommodate late arrivals. However, please keep in mind late arrivals disrupt the flow of a party.

PREPARATION & CLEAN-UP: We will arrive up to a hour prior to scheduled party time to set-up. Please provide enough space for the party. You will need to provide your own tables and chairs, please have them set-up and ready for us to use. We will provide a table cloth.

RSVP POLICY: You will be contacted 5 days prior to your party for the final head-count At that time please notify us of any allergies or special needs as well as food and beverage selections. You will be charge for and we will set-up for the number of guest given for the head count. Please make other arrangements for guest not participating in the party.

MINIMUM ATTENDANCE & NO-SHOWS: Parties may be scheduled for 8 or more guest (including guest of honor). If less than 8 guest attend, you will still be charged for 8 guest. You will be charged for the number of guest given for the final head-count. Sorry, deductions will not be given for no-shows.

CHANGES: Changes are allowed up to 5 days prior to party. After 5 days changes can not be made.

RUSH FEE: A $35 fee will be applied for all parties booked with less than 5 days notice.

PRIVACY POLICY: We value your privacy. Any photos taken during a party are for promotional use only. We do not post name nor do we sell or give out any personal information.

GRATUITIES: Gratuities are not included and are at your discretion. But they are very much appreciated by the staff that will be serving you.

Pixie Perfect Creations, LLC., HOST OF "Pixie Perfect Parties", ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ACCIDENTS OR DAMAGES CAUSED DURING YOUR PARTY. FROM TIME OF SET-UP TO COMPLETION OF PARTY. WE WILL WORK TO ENSURE THAT YOUR HOME AND PARTY GUEST ARE TREATED WILL GREAT CARE. Pixie Perfect Creations, LLC IS NOT RESPONSIBLE FOR ALLERGIC REACTIONS TO WEARING COSTUMES, FACE PAINTING OR CONSUMING ANY FOOD OR BEVERAGES BEFORE, DURING OR AFTER THE PARTY. IT IS THE RESPONSIBILITY OF THE CONTACT PERSON AND/OR GUEST PARENTS/GUARDIANS TO INFORM US OF ANY DIETARY RESTRICTIONS OR SPECIAL NEEDS.